Return Policy

Return Policy

At Pupplio, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you may request a return within 30 days from the date you receive your item. To qualify for a return, the product must be unused, unworn, and in the same condition as when it was delivered, including original packaging and all attached tags. Proof of purchase, such as an order number or receipt, is required for all return requests.

To initiate a return, you must contact us at  thepupplio@gmail.com before sending any items back. Returns sent without prior authorization will not be accepted. As we work with international fulfillment and dropshipping partners, return addresses may vary depending on the product and supplier. Once your return request is approved, we will provide detailed return instructions along with the correct return address.

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs. Please note that international returns, especially those sent from outside the United States, may take longer to arrive. We are not responsible for delays caused by carriers or customs authorities.

We kindly ask that you inspect your order immediately upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 48 hours of delivery at thepupplio@gmail.com. Your message should include your order number and clear photographic evidence of the issue. After review, we will determine whether a replacement, refund, or other appropriate solution will be provided.

Certain items are not eligible for return. These include personalized or custom-made products, hygiene and personal care items, perishable goods, hazardous materials, flammable liquids or gases, gift cards, and items marked as final sale or clearance. If you are unsure whether your product qualifies for a return, we recommend contacting us before placing your order.

We do not offer direct product exchanges. If you wish to receive a different item, the most efficient solution is to return the eligible product and place a new order once your return has been approved.

For customers whose orders are shipped to the European Union, you have the right to withdraw from your purchase within 14 days of receiving the item, in accordance with applicable EU consumer protection laws. No reason is required for this withdrawal. To be eligible, the product must remain unused, unworn, and in its original packaging, and proof of purchase must be provided. Return shipping costs under the right of withdrawal are the responsibility of the customer unless the item is defective or incorrect.

Refunds, once approved, will be issued to the original payment method used at checkout, including credit or debit cards, online payment providers, or other supported payment methods. Please note that processing times may vary depending on your payment provider or financial institution.

If you have any questions regarding returns, refunds, or eligibility, please contact us at thepupplio@gmail.com, and we will be happy to assist you.